Terms of Service

These Terms of Service ("Terms") govern your firm's access to and use of the Cassandra Legal application and website provided by Cassandra Legal Pty Ltd ("Cassandra Legal"). By creating an account or using the service, you agree to these Terms on behalf of your firm.

1. The service

Cassandra Legal is software for managing legal matters, documents, time, billing, trust accounting, and client communications. We provide the service on a subscription basis. We may improve or change features over time; we will not materially reduce core functionality of a paid plan without notice.

2. Accounts and eligibility

You are responsible for your account, for the accuracy of the information you provide, and for all activity under your firm's users. You must keep credentials secure and notify us of any unauthorised use. The firm owner is responsible for managing team access.

3. Your data

Your firm retains all rights to the matters, clients, documents, and records it stores in Cassandra Legal ("Firm Data"). You grant us a limited licence to host and process Firm Data solely to provide and support the service. Our handling of personal information is described in our Privacy Policy. You are responsible for having the right to upload Firm Data and for its lawful use.

4. Trust accounting

Cassandra Legal provides tools to record and reconcile trust transactions, including overdraw prevention and reconciliation reports. These tools assist your compliance but do not replace your firm's obligations under applicable legal-profession and trust-accounting rules. Your firm remains responsible for the accuracy of its trust records and for statutory reporting and external examination.

5. Fees and billing

Paid plans are billed monthly in advance in Australian dollars through our payment processor, Stripe. Fees are inclusive of GST where applicable. Subscriptions renew automatically until cancelled. You may cancel at any time from firm settings; cancellation takes effect at the end of the current billing period, and fees already paid are non-refundable except where required by law.

6. Acceptable use

• Do not use the service unlawfully or to infringe others' rights.
• Do not attempt to breach security, access other firms' data, or disrupt the service.
• Do not resell or provide the service to third parties except as permitted by your plan.

7. Third-party services

The service integrates with third parties such as Stripe (payments), Postmark (email), and Zoho Sign (e-signature). Your use of those integrations is subject to the relevant provider's terms, and we are not responsible for third-party services.

8. Availability and support

We aim to keep the service available and provide support in line with your plan (see the support page). The service is provided on a commercially reasonable-efforts basis; we do not guarantee uninterrupted availability.

9. Warranties and liability

Except as required by law (including non-excludable guarantees under the Australian Consumer Law), the service is provided "as is". To the extent permitted by law, our aggregate liability arising from the service is limited to the fees paid by your firm in the twelve months before the event giving rise to the claim, and we are not liable for indirect or consequential loss.

10. Termination

You may stop using the service and cancel at any time. We may suspend or terminate access for material breach of these Terms. On termination you may export your Firm Data for a reasonable period, after which we may delete it subject to our retention obligations.

11. Governing law

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

12. Contact

Questions about these Terms? legal@cassandralegal.com.