Support
We help Australian firms get onto Cassandra Legal and keep running smoothly.
Contact us
- Email support — support@cassandralegal.com for product questions, how-to help, and troubleshooting.
- Billing — billing@cassandralegal.com for invoices, subscriptions, and plan changes.
- Urgent trust or billing issues — mark your email URGENT in the subject line and we will prioritise it.
- Security — security@cassandralegal.com to report a vulnerability or suspected incident.
Response targets
- Solo — standard support, next-business-day email response.
- Growth Firm — priority support, same-business-day response during business hours.
- Enterprise — launch-desk support with a named onboarding contact.
Business hours are 9:00am–5:00pm AEST/AEDT, Monday to Friday, excluding NSW public holidays. Urgent trust and billing issues are triaged outside these targets on a best-effort basis.
Migrating from another system
Cassandra Legal includes an import workbench for moving clients, matters, tasks, time, documents, and invoices from Clio, LEAP, Smokeball, Actionstep, or a generic CSV. Every import produces a field-level reconciliation report so you can verify what came across before going live. Growth and Enterprise plans include guided and concierge migration respectively — email support@cassandralegal.com to book a session.
Common questions
How do I create my firm?
Sign up at the registration page. You become the firm owner and can invite the rest of your team from Settings.
I forgot my password.
Use the reset page to receive a secure, time-limited reset link by email.
How does billing work?
Plans are billed monthly in AUD through Stripe and can be changed or cancelled from firm settings. See pricing for plan details.
Where is my data stored and who can see it?
Firm data is stored in a managed PostgreSQL database and scoped so each firm only sees its own records. See our Privacy Policy for full detail.
Is Cassandra Legal a substitute for legal or trust-accounting advice?
No. Cassandra Legal is software that supports your workflows. Your firm remains responsible for compliance with applicable legal-profession and trust-accounting rules.
Status & readiness
We monitor the production service with automated health checks. If you are evaluating go-live readiness, the in-app readiness panel reports the configuration status of email, payments, and database connectivity for your firm.